Iona College student Lukas Politis has taken on volunteer and paid positions throughout his undergraduate education. In the summer of 2018, Lukas Politis worked for wholesaler Manhattan Beverage. In his role as a driver’s assistance, he achieved a 98 percent customer satisfaction rate.
Since high customer satisfaction rates can lead to word-of-mouth marketing and return purchases, businesses put significant effort into providing excellent customer service. Customer service agents should consistently do the following to provide the type of customer experience that improves satisfaction rates:
Be Responsive: When interacting with customers, customer service agents should take time to understand their problems and concerns and seek to resolve them as soon as possible. Businesses should also routinely analyze customer feedback and make adjustments based on this information.
Create focused content: Social media gives businesses a chance to share informative and educational content directly with their consumer base. The most effective content campaigns consider and meet the diverse needs expressed by longtime, potential, and first-time customers.
Be flexible: Customers appreciate choices. Businesses can increase their flexibility by offering customer service through several channels such as phone, email, or live chat, providing customers with multiple problem-resolution options.